Consumer Friendliness Index names Al Ghandi Auto as ‘Best Auto Dealer in Dubai’

Company top-scores for outstanding after-sales service

Dubai: The ‘Consumer Friendliness Index 2016’ of the Commercial Compliance & Consumer Protection (CCCP) sector in Dubai Economy has named Al Ghandi Auto, one of the largest and long-standing automotive industry organisations in the Middle East, as the ‘Best Auto Dealer in Dubai’ on account of its dedication to providing customers with outstanding after-sales services,

The annual Consumer Friendliness Index aims to gauge consumer feedback and to measure their satisfaction with the services rendered at major retail outlets in Dubai.

Out of 54 retail outlets, covering seven sectors, competing in the 2016 Index, Al Ghandi Auto received the highest score – 83 points – in the Automobiles category thus re-confirming its leadership among auto dealers and consumer confidence as well as satisfaction in its services and exemplary policies.

“Dubai Economy is delighted to see the Consumer Friendliness Index fostering competition and service innovations among retailers, which we consider an integral part of our strategy to contribute towards achieving the goals of the Dubai Plan 2021,” Abdullah Al Shehhi, Deputy CEO of CCCP said during an official visit to Al Ghandi Auto to honour its management for its first-place in the Index.

“The Consumer Confidence Index represents an indicator of service quality and commitment to customer happiness in Dubai’s retail sector. Al Ghandi Auto has demonstrated the success of service excellence in reinforcing trust between traders and consumers, thus contributing to sustainability and competitiveness in the sector, and across business in Dubai,” Al Shehhi added.

Commenting on the accolade, Mark Jenkins, CEO, Al Ghandi Group, said: “It is a great honour to be recognised by the Consumer Friendliness Index as the top auto dealership in Dubai. The strategy of our mentor and company founder, Mr. Saeed Al Ghandi, has always been to build a customer-focused company, whose ultimate objective is to work relentlessly to ensure we provide our consumers with the best memorable experience when purchasing their dream vehicle.”

Jenkins added, “I want to assure our customers that our excellent services will not only continue, but will be improved further. Our team has done a great job of living by our motto of being the best at what we to do, not for our benefit, but for our customers’ benefit in the first place. I also want to extend our gratitude to the Dubai Economy for working relentlessly to promote the sustainability of businesses, consumer happiness and service excellence across Dubai.”

In 2013, Al Ghandi Auto was the first automotive dealership to successfully achieve ISO certification in five standards: ISO 9001 for its Quality Management; ISO 14001 for its Environmental Management System; OHSAS 18001 for its Occupational Health & Safety; ISO 27001 for its Information Security and ISO 10002 for Customer Satisfaction.

The certificates have been awarded in recognition of Al Ghandi Auto’s commitment to business excellence in providing world-class automotive products and services to help increase the customer experience and provide a fantastic working environment for employees.

Al Ghandi Auto was also awarded in 2014 with the ‘Dubai Quality Appreciation Award’ for excellence demonstrated and implemented throughout the business. Al Ghandi Auto’s strategy is to regularly monitor the work, refine the targets, and raise the standards of its services, with the ultimate objective of ensuring the company’s customers receive the best service and great experience, said Jenkins.